Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed to Pineapple DM Marketplace, or from the time the onboarding documents are completed in the dashboard).

Once you complete your purchase, you will automatically be added as a user in our client portal.

Then, you see the onboarding steps outlined in the portal dashboard. This process can happen in 30 minutes or more depending on how long you decide to go through the onboarding steps.

Both are charged on the same day when purchasing the service.

For PPC campaigns there is usually a 1-2 week gap from the day you purchase the campaign, to the day it actually goes live. This is the time it takes for our team to build out the entire campaign.

So, for your second months recurring payment we delay that, so you get the full 30 days of service for your month one's payment.

So, as an example, if you purchased services on the 1st of the month, you would pay for both the setup fee and month one's service fee.

Then if we finish the campaign buildout on the 14th of the month (2 weeks later), your second months maintenance payment would be billed on the 14th of the following month, 30 days apart from the initial day the campaign went live.

No, unfortunately funnels are not part of the setup fee and Pineapple DM Marketplace does offer funnel building services. It is not mandatory to use a funnel with a Facebook Ads campaign, however, in most cases, we do recommend utilizing one as a landing page.

The amount of campaigns, ad sets, and ads are limited by the tier purchased for the specific client. Tier limitations are displayed in the store. If you need an additional campaign/ad set/ad for the account that falls outside of the tier limitations, you will need to upgrade the subscription.

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it's on the business day), the request may take up to the day after the following business day to complete.